15 business prompts
Operations and process improvement
Measure and improve daily operations.
A question to explore
Where does work wait, repeat or require a handoff?
A practical way to begin
Start with a question you can check.
Use timestamped process records with consistent stage definitions. Measure cycle time and queues, then investigate exceptions with the people who perform the work.
The collection
Find your next question.
Analysis, interactive Apps and repeatable Actions. Choose the outcome first.
Operations and process improvement
- Find bottlenecks in a delivery processStage bottleneck comparisonAnalysis
- Build a weekly team workload dashboardTeam workload review AppApp
- Triage aging operational exceptionsAging exception summaryAnalysis
- Measure delays between team handoffsHandoff delay and rejection tableAnalysis
- Explain variation in service delivery cycle timeCycle time distribution comparisonAnalysis
- Model capacity needed to clear an operations backlogBacklog clearance scenario tableAnalysis
- Prepare an auditable operations intake queueIntake review ActionAction
- Check completion of operational checklistsChecklist evidence coverage reportAnalysis
- Estimate the capacity cost of recurring meetingsMeeting capacity allocation tableAnalysis
- Forecast operational request volume by weekWeekly request demand forecastAnalysis
- Find repeated rework in a business processRework frequency and time impact tableAnalysis
- Locate approval delays in internal workflowsApproval delay stage comparisonAnalysis
- Build a service level review dashboardService level review AppApp
- Measure outcomes after an operational process changeProcess change outcome comparisonAnalysis
- Prepare a recurring weekly operations reviewWeekly review ActionAction
From a question to useful work
Start with the data.
Build from what you find.
Choose a prompt, bring permitted inputs, and review the result. A useful analysis can become an App for your next review or an Action with configured repeat execution.