Analysis / Operations and process improvement

Measure outcomes after an operational process change

Compare throughput, delays, rework and quality around an operational change, with work mix context, alternative explanations and followup measures.

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Your starting prompt.

Evaluate [process change] using [operational records] before and after the change for comparable windows. Compare throughput, waiting time, rework and quality indicators by [team], accounting descriptively for work mix and seasonality. Show sample sizes, unfinished work and concurrent changes. Produce an outcome review with alternative explanations and followup measures; do not claim the change caused improvements without a suitable study design.

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Method and review

Keep the assumptions visible.

Use timestamped process records with consistent stage definitions. Measure cycle time and queues, then investigate exceptions with the people who perform the work.

For this task, check

Concurrent staffing, demand or policy changes can explain before and after differences.

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Choose the reporting period and agree what each record represents.

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