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Analysis / Operations and process improvement

Measure delays between team handoffs

Measure request, acceptance and completion delays between teams, distinguish recorded information gaps, and propose handoff checklist improvements.

A starting point for

Operations manager · Business analyst

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Your starting prompt.

Using [handoff history], measure elapsed time between a team requesting a handoff and the receiving team accepting and completing it. Compare [handoff types], incomplete requests and rejection reasons for [period]. Separate waiting caused by missing information from waiting with no recorded reason. Produce an aggregate handoff review and proposed checklist changes, without assigning blame to individuals from timing records alone.

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Method and review

Keep the assumptions visible.

Use timestamped process records with consistent stage definitions. Measure cycle time and queues, then investigate exceptions with the people who perform the work.

For this task, check

Transition timestamps often measure recording behavior as well as real handoff timing.

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  • Bring exports you are allowed to upload, or data your Workspace can already query.
  • Choose the reporting period and agree what each record represents.

Work with permitted files or queryable data. Verify the result against the original records.

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