Analysis / Customer success and renewals
Compare support patterns before customer renewals
Use Proforma to compare support patterns before customer renewals. Get pre-renewal support pattern table from your business data with this copyable prompt.
Customer success leader · Account manager
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Your starting prompt.
Compare support patterns in the [days] days before completed renewals during [period]. Measure unresolved ticket volume, severity and resolution time for retained and lost accounts, segmented where possible. Show sample sizes, account examples and missing-ticket coverage. Prepare a review of associated patterns and avoid claiming support tickets caused churn or using information recorded after the renewal outcome.
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Method and review
Keep the assumptions visible.
Bring together contract dates, account ownership and permitted customer evidence. Use observed signals to prepare questions and follow-up, without treating a score as a customer decision.
For this task, check
Account size and product complexity can affect both ticket volume and renewal outcomes.
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Make it your investigation.
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