Analysis / Knowledge and document research

Find gaps in customer help documentation

Compare permitted customer question records with help documents and identify unanswered, contradictory or hard-to-find guidance.

Bring this question into Chat

Your starting prompt.

Compare the supplied customer question records with our current help documents for [product area]. Group recurring questions, identify available answers and distinguish missing guidance from content that is hard to find or inconsistent. Link proposed changes to the actual question and document evidence. Produce a prioritized documentation brief with draft answers only where sources support them. Keep unsupported product claims out of the drafts.

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Method and review

Keep the assumptions visible.

Define the source set and question, cite the supporting passages and keep conflicting or missing evidence visible. Distinguish a summary from an independently verified fact.

For this task, check

Ticket frequency can reflect discoverability or product friction rather than missing documentation; investigate the cause before prescribing new articles.

This starting prompt has no published worked example yet. Begin with a small sample and check the calculations before relying on the result.

Before you begin

Permission to review the supplied documents and evidence
Accessible uploaded documents or existing Workspace Files

Work with permitted files or queryable data. Verify the result against the original records.

Take the next step

Make it your investigation.

Copy the prompt above, create or open your Workspace, and paste it into Chat. Add the inputs you have permission to use and adapt the assumptions with your agent.

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