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Action / Customer success and renewals

Maintain a weekly renewal readiness review

Use Proforma to maintain a weekly renewal readiness review. Produce renewal readiness monitoring action and weekly renewal gap history from your business data.

A starting point for

Customer success leader · Account manager

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Your starting prompt.

Create a versioned TypeScript Action for [weekly schedule] to review renewals due in [lookahead period]. Check the supplied readiness criteria, notice deadlines and evidence freshness, then store new and continuing gaps in an in-workspace review table. Show account value, owner and source references. Preserve prior reviews and prepare internal next-step drafts without sending customer communications or changing contracts.

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Method and review

Keep the assumptions visible.

Bring together contract dates, account ownership and permitted customer evidence. Use observed signals to prepare questions and follow-up, without treating a score as a customer decision.

For this task, check

Readiness evidence can expire before a contract deadline, so freshness needs an explicit rule.

This starting prompt has no published worked example yet. Begin with a small sample and check the calculations before relying on the result.

Before you begin

  • Permitted Data covering the listed inputs
  • Configured Action runtime and authorized schedule
  • Explicit scope for in-workspace output; any external mutation requires separate authorization

Repeat execution requires a configured Action. Agree the scope and authority before any external changes or messages.

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Make it your investigation.

Copy the prompt above, create or open your Workspace, and paste it into Chat. Add the inputs you have permission to use and adapt the assumptions with your agent.

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